There is a leak on the line between the main line and the tenants home. Is this our responsibility or theirs? Nothing in the lease about line issues other than if they are clogged by a tenant.
Just read another thread that says:
“Most park owners’ responsibility for ‘pipes’ ends where the home connects to the water supply. So if that pipe froze, it would be the tenant’s responsibility. Your tenant should be responsible for fixing the broken pipe and the water. If I was you I would require that they wrap the new pipe with heat tape and that they keep it plugged in during the cold months.”
But wondering if this is really standard and what we can do if the tenant disagrees with that.
Without a meter present, the park’s responsibility ends at the Exit side of the Shutoff.
That being said, many folks cannot afford a plumber to fix the problem. You will be best served just to fix the leak and call it a day. Then when you do your Rubs next month just add the cost to fix the pipe to everyone’s bill (check if that’s legal in your state). I think it’s reasonable to pass that expense through as the expense of all the wasted water would have been higher.
This kind of situation usually comes down to where the ownership boundary is defined, and that’s often more important than what “feels fair” in the moment.
In most RUBS (Ratio Utility Billing System) setups, responsibility typically follows the point where the utility is individually metered or where the service line becomes dedicated to the tenant’s unit. If the leak is on the line between the main supply and the tenant’s home, the key question is whether that section is considered part of the park/owner infrastructure or the tenant’s private service line. If there’s no clear clause in the lease, it usually defaults to the physical connection point or shutoff/meter boundary.
A practical way to avoid disputes is to get a licensed inspection to identify exactly where the break is and document it. I’ve seen cases where owners assume it’s tenant responsibility, but the line is actually still part of the shared infrastructure.
Some property managers also bring in professionals like Plumber Singapore who clearly map out connection points and help confirm liability before any repair decisions are made, you can also check their approach just, visit here, which can be useful when there’s disagreement about responsibility.
For example, if the leak is before the tenant’s isolation valve, it’s generally not reasonable to push the repair cost to them. If it’s after that valve and solely serving their unit, then tenant responsibility is more defensible.
I’ve seen it go both ways tbh, but if the pipe is past the main supply connection it’s usually treated as the tenant’s problem. Might be worth getting it in writing going forward so this doesn’t turn into a yearly fight.
On sewers, annything above the ground is home owners responsibility. If it’s below the ground it park owners work, but if clogged due to tenant uses we fix and bill back
On freshwater it’s similar, our freshwater stubs have valve just above ground, from valve to homes is home owners responsibility. We do require they heat tape all freshwater everything above grade, including our valve. If valve freezes and bust we fix and bill back
We don’t want any tenant digging anything up. To much liability for hitting buried lines…