I’m with Shawn on this one. I have never had an hvac guy take more than a few hours to fix or replace anything, including entire furnaces and/or heatpumps. Hours, not days.
We need reliable heat and air guys and unfortunately this usually means they get expensive over time.
At the very least I would seek to buy an asset such as a portable window a/c unit to offer for the time the tenants a/c is down (at best).
I think it is a terrible trend to begin that your tenants think that you will foot hotel bills. I have only had one or two tenants ask this of me over the years and each were explained that that is simply not going to happen. We deal quickly with problems. If the problem is within our control we get it fixed pronto. If the entire area is hit with a problem then the tenants wait it out like the rest of us.
What I think you may run into was the professional deadbeat tenant scenario whereby they first obtain the hotel and then call you the next day to let you know they had a problem and want you to foot the bill for their hotel stay/vacation. Not going to happen.
If something extraordinary were to occur you would first be the one to decide upon housing and I would suggest that if you actually decide to pay for a hotel that you limit your exposure.
You would be ashamed of what some seemingly nice folks will do to hotel rooms and expenses when they think someone else is paying. Even folks who have attended MOM’s because of financial assistance from people who frequent here and wanted to help out have run up hotel expenses in the hundreds of dollars and split leaving the kind investor who helped them, to now have to pay for that cost as well.
My point is fix it quick and have the systems in place to do so. If you feel you have to pay for a hotel (again I don’t think this should become necessary) then do so by not exposing yourself to additional expenses. Maybe you find out what the most reasonable hotel cost is and pay that night’s price to the tenant. They can sleep wherever.
I find that most of my tenants will stay with friends and family if necessary. For example if power is out to an entire town or community due to a devastating storm.