I’m jealous of lukelovell. I’ve been using Buildium for a year now and even though I love the features I am about ready to throw in the towel and try out Appfolio instead.
I’ve found the features and functionality to be great, but for me the software has been too unpolished and buggy:
-Registering three of my bank accounts for online payments was easy, but the fourth was a huge pain, with my registration getting rejected repeatedly with no explanation on why. It took 6 tries and 3 months to get it registered. I only got it approved after I threatened to cancel my account.
-I just had a tenant pay online, and Buildium took the money out of his account, but didn’t credit his buildium account or pay us. I wish I was joking or exaggerating (the tenant confirmed this with bank screenshots). It sounds like 4 days later and the tenant calling his bank he is finally being refunded the funds.
-For reconciliations bank transactions will sometimes get downloaded twice by buildium, messing up the entire reconciliation and leading to a hide and go seek to find where the bug is. It’s time consuming, frustrating, and stupid.
It could just be that the bank I’m using (everbank, a smallish online bank) doesn’t mix well with Buildium.