"Has anyone purchased a repossessed Mobile Home from Ditech Financial LLC?"
For our Mobile Home Parks we have purchased some used Mobile Homes.
The majority of the Mobile Homes were purchased from the Individual Owners.
However, we have purchased one Mobile Home from a Mortgage Company with no issues.
We recently created an online account with Ditech Financial LLC to bid on one of their repossessed Mobile Homes.
We were able to log into the online account and make a bid with no error messages.
However, the "Bid" never appeared in our account.
On the website Ditech directs all issues to the Asset Manager / REO Assistant.
When contacted the Asset Manager / REO Assistant said:
1.) They did not "know" why the bid did appear online
2.) They "did see" the bid in their database
3.) We were not the "highest" bidder
4.) We could increase our bid by "calling" them
One of my previous jobs was a Quality Assurance Analyst for a Computer Software Company.
By having a Computer Database, a Username & Password and the ability to "enter" a bid online....why in the world would a person need to call an employee to increase their bid?
A person should be able to login online; see their bid; increase their bid (if they desire).
It seems that Ditech just wanted to pit bidders against each other by having them "call" the Ditech employee to increase their bid (and then the Ditech employee would let them know that they still were not the highest bidder).
To be fully transparent Ditech could just use eBay as their online system if they wanted others to know that they were not the highest bidder or create a Database similar to eBay to use.