My tenants have just put together a petition for me to get rid of the park manager. I was just given the petition tonight, signed by 16 out of 30 tenants. I’m not totally surprised by this, however I’m not real sure what to do from here. Some reasons on the petition are:
-She is unfair, treats some tenants better than others
-Stalks us out just looking for a reason to complain to us
-She doesn’t do much, makes her kids do the work such as inspections, handing out notices, vacant unit showings, etc
-She is not personable, can be rude
Now, there is no doubt that some (or all) of this is going on. I have to think that there always will be with any manager. I’d appreciate thoughts on that.
Now from my owners point of view, she is not so bad as a manager. She is very good with the rent collections, keeps great records, is always home, does a good job filing vacant units. Most of all, I trust her, which goes a long ways! Some things she is not so good at include: She doesn’t like any physical work. She will not clean any vacant units, she does not walk the park to see whats going on, she can be guilty of breaking some of the smaller rules of the park herself. Some tenants say she drinks alot, I have never seen this.
A few things about the park… 30 units, not alot of turnover, most turnover is from renters of the parks 7 park owned homes. I have owned the park just about 2 years, the previous owner (who used the same manager) was a bit more lax on the rules, I ask the manager to hold people to the lease 100% which may be part of the troubles here as longer term tenants are used to the way things used to be.
At this point, I don’t have a great replacement for her in mind. I have had several tenants mention that they would like the job, but none that I would like to offer the job to. The previous manager of the park does still live in the park, she has shown interest in the job, I may talk with her a bit more about the job. She is more of a people person and would probably do better in those areas.
I guess i just don’t know where to go with things from here. On one hand, I am happy with my current manager as she does the business end of things well such as rent collection and record keeping quite well. She is also trustworthy
On the other hand, it seems half my tenants are frustrated. I want the tenants to be happy living there, if a management change can improve the moral of the park, maybe I should look at making the change. I guess what I am really asking of you is, based on the things I mention, should I be happy with what I have? or should I roll the dice and look for something better? Is what I have typical or subpar in your mind?
If you need more info to give an opinion, let me know. Thanks