I’ve got an on-site repairman who is eager for work and does good quality work for me. The ‘problem’ I’m having with him is that he often does work that is not authorized (but probably does need doing).
For example, last month I asked him to change the locks on a trailer. He did that, but also hauled-off some trash and mowed the yard (and told my regular lawn-mower that he was taking over all lawn mowing - which is categorically not true).
Today I asked him to paint the front bedroom in a different trailer and repair a hole in a wall. He did that, but also fogged the home for roaches and repaired the ceiling fan in the kitchen and replaced the outside utility door.
His rates are reasonable for the extra work, but I’m concerned about setting a precedent where he gets to set the agenda (and budget) for repairs. The extra work he’s billed for is just $40 here, and $55 there, so it’s not a lot of money, but I’m concerned about the principle of the matter - that a repairman is doing work not specifically authorized by management.
How hard should I ‘come down’ on this guy to stay in-line with what we authorize him to do? Or should I be grateful for a pro-active repairman and not worry about the extra work and bills?