We have decided to create our own Excel/Word combo billing statements and have some questions about what to put on them. The VA we are using claims she can put any amount of info we want. My question is how much info to give residents about their water/sewer billing. Some possibilities:
- Previous month and current month meter readings.
- Dates of readings.
- Total usage.
- Nothing at all beyond the amounts they owe.
Do residents even care about this info? Does putting a lot of info on the statements open us up to potential liability or does such info protect us?
How much info do the rest of you give your residents regarding water/sewer charges?