@wilbus - you use Appfolio eh? I was very close to trying it but they refuse to do either a 30 day trial account or a month-to-month option. They wanted a full year commitment with no initial trials. Combined with iffy user reviews of their accounting I decided to nix them - but I really wanted to try it. Instead we are on Rent Manager because it seems so customizable and is used by so many portfolio managers. RM required a year contract but gave us a 30 day cooling off period if we really didn't like it. Appfolio also says they don't do phone tech support at any price - which seemed odd for an enterprise product which can easily run over $500 per month if you have a lot of units. Finally, somebody on a forum somewhere said "There's a reason Appfolio doesn't offer free trials." Their e-mail support gets mixed reviews - some rave about it others complain.
Buildium and Rentec both offered free 30 day trials as well, Frank and Dave use Rent Manager, and I believe Jefferson Lilly said he switched away from Appfolio to Rent Manager as well.
RM however, as you know, has a very clunky interface and must be run via RDP - not directly via a browser.
I'd love to hear your detailed experience with Appfolio and what made you go that route. I may be crazy but I'm a nerd and thinking of trying Appfolio on an upcoming acquisition just to run it side-by-side with RM for a year to see which we prefer.
Appfolio, so they claim, has very streamlined processes and a beautiful interface.