We had a snow storm last week in Arkansas, and a tree limb fell on a resident's car. It broke the back glass and put some dents in the car. The resident has a $500 deductible with his insurance and didn't have enough money to pay it. So, he just replaced the back glass.
About a month ago, my manager went through and trimmed all the trees with broken, hanging branches. Around that time, the resident apparently told my manager about some limbs that should be trimmed hanging over his yard. According to my manager, limbs were trimmed that posed a threat to the resident's home and one over the yard. I've had no prior notice of this, thus, I'm getting the information after the fact. I'm under the impression this is a healthy tree.
The resident has been talking with a lawyer and feels good about making a case. He wants me to pay the deductible. The manager suggested the resident give me a call. He did and left a voicemail. Am I liable? Everything I've researched on this site and others and my insurance company suggests I'm not since it's an act of God. My manager has relayed this information to him, but he's still persistent.
Should I even call this guy back? At this point, I don't think I could give him an answer he'd be happy with and it would be a waste of my time.