My manager went to a home last night to pick up the lease/rules paperwork for a new renter. We use Frank/Daves lease rules and it outlines no large or dangerous breed dogs. When she knocked at the door, a pit bull came. Manager called me and I told her to go back in and tell her the dog is out in 24 hours. Period. When my mgr went to confirm the dog was gone today, the dogs owner said it is a service dog and she’ll have papers tonight. She said I no longer can tell her the dog has to go. I’ve heard of this scam happening before but never had an issue. I’m guessing she went to the internet and got a certificate, but until I see her paperwork, I don’t know.
I’ll call Kurt Kelley (my insurance co. tomorrow,) but need any info if anyone has dealt with this before.
Any direction appreciated.