Does anyone have a system of handling tenant complaints? Legitimate complaints like ‘the neighbors dog barks all the time’ is easy to handle because noisy pets are a violation of the lease.
What I’m looking for is help on the borderline complaints, or the really stupid complaints (like the lightpole is too bright or the neighbor parks his car 6" too far from the curb).
What’s the best way to handle complaints that really have little to do with anything. Of course we’d all like to say go take a looney pill, but I’m looking for something a bit more diplomatic that perhaps gives the tenant a feeling that I’m listening, and maybe they’ll just go away happy knowing that someone listened.
Do any of you have tenants fill out complaint forms? And if so, what do you do next on complaints that have no bearing? Or maybe it’ll be easiest to tell the tenant staight out that their complaint isn’t worth acting on.